Job description
The Customer Support Specialist / Order Fulfillment will be working in an office and warehouse environment. You will be working with our customer base which consists of firefighters and active sports athletes from all around the globe.
The Customer Support Specialist / Order Fulfillment team member will be responsible for many business operations of Nargear LLC, including customer service, regular business interactions, order fulfillment processing, social media marketing input, working with accounting software, and any day-to-day duties required to keep Nargear running smoothly learning to manage themselves using their preferred tactics to accomplish the end goals given.
The Customer Support Specialist part of the position maintains quality customer service for Nargear by answering the occasional phone calls, being customer support for them, and processing online and phone orders. During these operations find solutions to customer problems, identify trends, and recommend system improvements.
The primary responsibility of the Order Fulfillment part of the position is to process orders by performing the final quality control of products prior to placing the product in boxes for shipping. The position also includes keeping the Nargear warehouse and premises organized, clean, and in working order.
In addition to overseeing and completing normal business duties, the office/order fulfillment team member may be asked to contribute research on government bidding practices, travel, participate at trade shows, assist in social media marketing, or help with photo/video shoots indoors and outdoors.
The Customer Service/Order Fulfillment team member reports to the Owner. Other duties include:
CUSTOMER SUPPORT SPECIALIST SPECIFIC DUTIES
- Answer phone calls, make appointments, and read/respond to business emails.
- Demonstrate professionalism at all times, including through professional attire and during all communications on behalf of Nargear.
- Manage Nargear’s social media advertising.
- Acquire, maintain, and update knowledge of computer programs such as Quickbooks, Microsoft Word, Excel, and Photoshop, and research other computer programs and applications that may be beneficial for Nargear to acquire.
- Keep the office organized by managing filing systems and maintaining supplies for the office and warehouse.
- Maintain a valid driver’s license with no adverse traffic violations or driving infractions.
- Perform work errands to USPO, FedEx, UPS, and other stores for supplies. Driving is required for these duties.
- Travel to trade shows and other events.
- Review and update health and safety policies and ensure they are observed.
- Arrange regular testing for electrical equipment & safety devices.
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
- Help accomplish staff results by communicating job expectations, planning, monitoring, coaching, and disciplining employees.
- Help develop, coordinate, and enforce Nargear operations, policies, procedures, and productivity standards.
- Work as an assistant on photo/video shoots.
- Perform other duties as may be assigned by the Owner.
ORDER FULFILLMENT SPECIFIC DUTIES
- Load and unload material onto or from pallets, racks, and shelves by hand, pallet jack, dollies, or forklift. May be required to lift up to 60 lbs. by hand multiple times during each day.
- Check all incoming inventory against purchase orders and vendor packing slips.
- Verify goods received against bills of lading, invoices, and other records.
- Perform inventory cycle count as required.
- Interact with vendors, trucking lines, purchasing agents, customers, and appropriate personnel to ensure effective communication.
- Become familiar with Nargear services and business functions.
- Complete quality control checks on products coming into and going out of the warehouse. Tag product defects and place them in inappropriate, designated areas.
- Complete all inventory in an organized and ‘to-date’ fashion.
- Keep warehouse supplies stocked, including cardboard, tape, box knives, etc.
- Maintain the condition of the Nargear office and arrange necessary repairs.
- Keep the warehouse, office, and premises in a clean and sanitary condition by performing any necessary janitorial duties.
- Recycle cardboard and supplies as needed.
- Shovel snow and provide lawn care, if necessary.
- Perform various other duties as assigned by the Office Manager or the Owner.
Job Type: Part-time 30 hrs per week
Pay: Starts From $20.00 per hour
Monday- Friday 10:00 AM to 4:30 PM
Please visit NARGEAR.com and navigate to Contact Us then Employment There will be links to apply with the NARGEAR application PDF.
If you are interested in the currently available position of Customer Support Specialist/Order Fulfillment available in Kalispell, MT 59901
Please download and fill out the NARGEAR PDF application and email it to:
jobs@nargear.com
Attaching a resume is strongly recommended.